TAX & DUTY
Our price is NOT included in the taxes or duties in your countries.
Some countries may charge taxes for importing goods from another country, such as Value added tax (VAT), tariff, import duty or customs fees, etc. Buyers are responsible for all these costs, we are not responsible for these taxes/duties or customs fees.
Dropshippers: You must inform your customers about tax and duty in advance.
We might not so clear your latest customs policy, so we can not tell you the exact customs fee. Please check with your local customs authorities BEFORE purchase.
If you ordered products from us and you had unexpectedly ‘stung’ with taxes at your end, please don’t blame us.
We are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc.
Just tell us what you need and we will let you know what we can do to help.
According to our experience, 75% of orders are duty-free, we will try our best to lower the risk of customs. Even you need to pay some taxes, you still can get the product at a lower price than your local market.
The import tax or customs fees are charged by your government, not us, thus you can not cancel the order and refund the money due to customs events.
If the parcel was returned to us because the buyers refused to pay the above fees, we would NOT send the parcel again unless the buyer pays off previous customs fees and pay ALL the shipping cost of return and resend.